Refund policy
30-day returns
You may request a return within 30 calendar days after receiving your item. We accept returns for a change of mind as well as damaged, defective, or incorrect items.
Change-of-mind returns
Items must be unused, undamaged, and complete with their original parts, hardware, and accessories. Use the original packaging where available, or equally protective packaging. Reasonable inspection does not by itself make an item ineligible. Damage caused by use, misuse, improper assembly, or inadequate return packaging may affect eligibility; we will explain any issue before deciding the refund.
Damaged, defective, or incorrect items
Please email us within 3 calendar days after delivery with your order number, a description of the issue, and clear photographs of the item and packaging where possible. Keep all parts and packaging while we review the issue. Missing original packaging does not by itself disqualify a confirmed damage, defect, or wrong-item claim.
Reporting promptly helps us investigate delivery damage. The 3-day reporting request does not replace the 30-day return window or limit any rights you have under applicable law, including rights relating to hidden defects.
How to return an item
Email info@strikesuckatelier.com within the 30-day window. Include your order number, the item you want to return, and the reason. We will review your request and provide authorization and packing and shipping instructions. Requesting authorization helps us identify your return; it does not shorten the 30-day request window. Please do not send the item before receiving instructions.
Return address
Strike Suck Atelier
STRIKE 79SUCK ATELIER INC
318 THORNTON ST, NEWPORT, KY 41071, United States
Return shipping costs
For a change of mind, the customer pays the actual return shipping cost. This cost varies by carrier, package size, weight, and origin; it is not a fixed fee charged by us. You may arrange a suitable tracked return shipment following our instructions.
For confirmed shipping damage, quality problems, or an incorrect item sent by us, Strike Suck Atelier pays the return shipping cost. We will provide a prepaid label or arrange another return method at no cost to you. Please contact us before purchasing return postage.
Restocking fee: $0. We do not charge a restocking fee. We do not deduct the cost of the original free standard shipping from an approved refund.
Inspection and refunds
We inspect returned items and email an approval or an explanation of any issue within 3 business days of receipt. If a return is not required, we confirm the refund decision by email after reviewing the claim.
Approved refunds cover the purchase price paid for the returned item and any applicable refundable sales tax. Refunds are made to the original payment method and will be credited within a maximum of 5 business days after approval. For change-of-mind returns, separately paid return postage is not refunded.
If the refund has not appeared within 5 business days after approval, contact us so we can trace it with the payment provider.
Exchanges
We do not offer direct exchanges. Return the eligible item for a refund and place a separate order for the item you want.
Cancellations
Request cancellation within 24 hours of placing the order. If fulfillment has not progressed too far, we will confirm cancellation and refund any payment collected. After shipment, follow the return process above. Cancellation rights for shipping delays remain unaffected.
Contact
Email: info@strikesuckatelier.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays