Shipping policy

Delivery area
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping: $0.00 for all eligible orders. There is no minimum purchase requirement for standard shipping. Applicable sales tax is shown separately at checkout.

Processing and delivery times
Order processing: 1-2 business days.
Transit after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days from order placement.

Business days are Monday through Friday, 9:00 AM–6:00 PM, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates include processing and transit time but are not guaranteed delivery dates.

Carriers
Orders may ship with USPS, DHL, UPS, or FedEx. The carrier is selected according to the shipment and destination. Your shipping confirmation identifies the assigned carrier and tracking details.

Tracking
We email tracking information when your order ships. Tracking updates generally appear within 24-48 hours after the carrier receives the package. If there is still no update after that period, contact info@strikesuckatelier.com with your order number.

Address changes and cancellations
Contact us within 24 hours of ordering if you need to change the delivery address or cancel. We can make changes only while the fulfillment stage allows them. Once shipped, address changes and interception are not guaranteed.

Delays and delivery problems
Weather, carrier disruptions, and holidays can affect delivery. If we cannot ship within the promised processing period, we will notify you, provide a revised estimate, and offer the choice to agree to the delay or cancel for a full refund. We will obtain any consent required by law and refund unshipped orders when required consent is not received.

If your shipment is late, lost, or marked delivered but cannot be located, contact us. We will investigate with the carrier and work with you toward an appropriate resolution, including a refund where the order cannot be delivered. A delivery scan alone will not automatically close your claim.

If an item arrives damaged, defective, or incorrect, please contact us within 3 calendar days of delivery and keep the packaging if possible. This prompt-reporting request does not eliminate the 30-day return window or rights under applicable law.

Shipping support
Email: info@strikesuckatelier.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays